Welcome to COULTURE HAIR STUDIO Hair Salon

As our salon grows, it is essential to us to maintain our standards, quality of work, and business security. We greatly appreciate your support and pride ourselves on delivering exceptional service. Our goal at Coulture Hair Studio is to provide quality service promptly. To do this, we have implemented the following policies.

BY BOOKING AN APPOINTMENT WITH COULTURE HAIR STUDIO YOU AGREE TO OUR SALON POLICIES AND STANDARDS. PLEASE UNDERSTAND THAT THESE POLICIES ARE PUT IN PLACE TO PROTECT OUR BUSINESS, STAFF, AND CLIENTS. THANK YOU.

To book an appointment at Coulture Hair Studio, please follow our booking link, call the salon on 0458 621 489, or send us a message via text, Facebook, or Instagram. If you are not sure what you’d like to have done, Book in for a consultation with one of our amazing stylists so we can see your hair in person, give you a quote and ensure your appointment time is booked correctly.

Yes, we welcome new faces to our space, but as a part of our booking policy, we require a non-refundable deposit to secure your spot. The deposit amount will be between $50 – $100 depending on the services you have booked. This amount comes off your total bill on the day, and once you have booked, an email will be sent with information regarding this. Unfortunately, if your deposit isn’t received within 24 hours, your appointment will be cancelled.

All prices are subject to variation without notice due to hair's thickness, length, and condition. If you were quoted over the phone or via message, please know this is only approximate as we need to see your hair in person to provide a more accurate price. We do offer consultations in the salon and encourage you to book one if you wish to receive a more accurate quote. Please feel free to book this via our online booking system or call the salon on 0458 621 489.

If you are booking in for Hair Extensions, you will need to book a consultation first so we can colour-match you before ordering the hair. We require a non-refundable 50% deposit to order your extensions and your consultation cost can go towards this amount. The cost of the deposit will be advised upon consultation once we decide what amount of hair will be needed. Your appointment will not be secured until Coulture Hair Studio has received payment. The deposit will be redeemed against your service on the day of your appointment.

Coulture Hair Studio offers a detailed and thorough aftercare plan that all our extension clients must follow, which includes having your extensions moved up every 6-8 weeks. Failure to follow your aftercare plan will void the warranty and your stylist may refuse service. It is important to follow aftercare advice as failing to do so may result in damage to your natural hair, extensions, and scalp.

If you need colour correction or are unsure of what you're wanting, we strongly recommend coming in for a consultation prior to booking any appointments. All colour correction services are different and vary in price. There are also pre-colour treatments we recommend having done to assist with the lightening process. This means we are unable to give you a quote until we see your hair in person.

If you are coming to Coulture Hair Studio for a corrective colour service, please be aware of all the factors involved:

• Substantial colour changes can leave your hair feeling weakened. Because of this, we have to proceed with caution to maintain the integrity of the hair. This could mean that your desired result may not be achieved in one sitting, and a hair plan will be discussed.
• The condition of your hair on arrival may limit the outcome that we can achieve. We will not compromise the condition of your hair to achieve a colour.
• Your previous colour services may have a big impact on what we may be able to achieve. Some artificial colours are very hard to remove and need to be approached in several sittings.
• Please be honest with us when discussing your colour history and your at-home hair care routine. This is crucial information that our stylists rely on to achieve your hair goals.
• Listen to your stylist and take their recommendations on board. We can’t guarantee your results if the correct products are not being used to maintain your hair at home.
• Don’t be afraid to ask questions. If something isn’t making sense or you’re unsure why we can’t achieve your desired result straight away, please ask.
• Please bring photos with you; we love to have a goal to work towards.

We will always provide you with beautiful hair; however, it may not be your desired result straight away. Try to enjoy the different stages of your hair-lightening journey.

Consultations are so important to us at Coulture Hair Studio as they help us piece together your hair desires, creating a unique story and journey for every single guest. We also find these appointments to be very valuable, listening, communicating, educating, and sharing thoughts so we, stylist and client, can both understand each other to create a realistic hair plan. We recommend consultations for our regular clients wanting to change their hair colour and also for new clients wanting to become part of the Coulture Hair Studio family.

If you are wishing to invest in and gain more information about hair extensions, we highly recommend booking in for a consultation. This way we can see which method would be best suited for your hair and be able to colour match you.

Consultations will require a $35 non-refundable deposit to secure your appointment. This amount will be redeemable on products, any services, or for your booking deposit at any time.

Coulture Hair Studio monitors the privacy and confidentiality of personal information and ensures compliance with all relevant legislative and moral requirements by instilling discipline in all aspects of our business. Our objective is to protect and maintain the privacy and security of your personal information in accordance with the Privacy Act 1988. The Privacy Act contains a set of standards for the handling of your personal information known as the National Privacy Principles (NPPs). Personal information collected by Coulture Hair Studio generally comprises name, address, contact details, and certain financial information. The National Privacy Principles require Coulture Hair Studio not to store personal information longer than necessary. We are committed to the privacy and protection of your information.

 Please ensure you arrive with clean, dry hair for all colour appointments. Our use of Keune's low-to-no ammonia professional colour system achieves better results with clean hair, free from oil and dirt buildup. We cannot guarantee the outcome of your colour service if these standards are not met.

At Coulture Hair Studio, it is our policy to check clients' hair for lice before beginning any service. If we find any trace of head lice, your appointment will have to be postponed, and a fee will be charged. You will need to come in for a check-up so your stylist can assess your hair before your future appointment.

We send all of our clients an SMS and EMAIL reminder 72 hours and then again at 24 hours before their appointment. We understand everyone has busy lives, and sometimes things come up, please if you need to cancel or reschedule do so as early as possible by clicking the 'Manage booking link' calling the salon on 0458 621 489 contacting us through Instagram, Facebook, or email admin@coulture.com.au. If you do not respond within 24 hours of receiving your confirmation text, your appointment will be automatically cancelled. You will be notified to reschedule your appointment, but we cannot guarantee your original booking time will be available.

At Coulture Hair Studio, we ask all clients to enter their card details at the time of booking. This means we do not require a deposit, but our cancellation and rescheduling policies still apply.

Policy details:

• Free Cancellation: You can cancel for free up to 24 hours ahead of your appointment.
• Late Cancellation: If you cancel within 24 hours of your appointment, you will be charged 30% of the service price. This fee will be deducted from your card on file when marking appointments as cancelled in our calendar, or automatically if you cancel online.
• No-Show: If you do not show up for your appointment, you will be charged a 50% fee. This fee will be deducted from your card on file when marking appointments as a no-show in our calendar.

Reminders and rescheduling:

• We will send you a text reminder to confirm your appointment 72 hours prior. This gives you enough time to cancel or reschedule. If you need to cancel or reschedule, simply reply to the text or give us a call at 0458 621 489.
• Please be courteous and respectful of our time and other clients. If you need to cancel or reschedule, do so in advance to avoid fees and allow us to accommodate other clients.

Additional information:

• Sick Cancellations: We understand everyone gets sick, it’s frustrating for you, it’s frustrating for us and it’s not a way to plan a schedule or run a business. However, we need to protect our business and would truly appreciate it if you are not feeling well the day or night before your appointment to get in contact with us straight away, rather than the day of your appointment. Unfortunately, same-day sick cancellations will incur a fee to cover the inconvenience. Cancellation fees must be paid before any future bookings are made.
• No Future Appointments: Clients who continuously no-show or cancel will not have priority for future services and availability. Outstanding fees must be settled before booking new appointments.
• Contact Details: It is your responsibility to ensure we have your correct and updated contact details.

Thank you for helping us run a fair and sustainable business where we can support our team and clients.

We do our best to run on time for all of our clients. Please aim to arrive 5–10 minutes prior to your scheduled appointment time. Appointments are often booked back-to-back, so please be on time out of respect for the client scheduled after you. Or possibly your stylist's lunch break, if you are running late, we may need to cancel or shorten your appointment. If your appointment is shortened, you will still be charged for the service you originally booked.

If you miss your appointment or we have had to cancel it due to late arrival, you will be charged a cancellation fee. Please ensure you have read the letter regarding how to prepare for your appointment, which is sent to you when booking.

ADDITIONAL GUESTS.

At Coulture Hair Studio, we are happy to accommodate babies in prams. If you must bring an additional guest to your appointment, we ask you to respect our space and the experience of other clients in the salon. All children under 18 who are not receiving a service must remain seated, as per Queensland’s OH&S Laws. We work with hazardous chemicals, sharp tools, and hot tools, so your child’s safety is important to us.

We are happy to make you and your guest comfortable, but we do charge a small drink fee for non-clients. In the event of any damage caused, you will be required to compensate accordingly. We have valuable and expensive items throughout our salon to create a beautiful space for our clients and team, so please be cautious and respectful.

BEHAVIOUR.

 At Coulture Hair Studio, we do not tolerate poor behavior, language, or actions toward our staff, business, or clients. Anyone displaying such behavior will be asked to leave immediately. We are proud of the beautiful environment we create and do not wish to have it disrupted. We understand that life can be tough, but please do not take it out on our staff, who are here to help. We must all take responsibility for our behavior, words, and actions. Sadly, we have had to ask clients to leave and not return in the past. This is not enjoyable for anyone, so please be mindful when entering our space and the energy you bring with you. 

Our highly trained stylists provide professional hair, colour, and product advice. Please respect their knowledge and suggestions during your appointment. Coulture Hair Studio cannot guarantee lasting or healthy results unless you use recommended home haircare purchased from our salon. Please take the time to read through our aftercare letter, which is sent to you following your appointment.

We want all our clients to leave Coulture Hair Studio happy and excited about their hair. If you are unhappy with your hair, please let us know immediately before leaving the salon. On the rare occasion that you are unhappy after leaving the salon, we offer a one-week Return & Resolve Policy. Contact us by calling the salon on 0458 621 489 with details of your concern. We will then arrange a time for you to return to the salon for a consultation to assess your hair in person.

Please do not attend another salon for any treatments or colour applications before our team has assessed your hair. Once we have assessed your concerns, we will offer the best possible path to resolve the issue. Again, please ensure you are following our professional aftercare and haircare policy.